FAQ

You do not have to be home as long as your cleaner has proper directions for entering and exiting your home. Please input these instructions when booking your appointment.

That's okay! Just leave us detailed entry instructions when you schedule your appointment online so we know how to gain access to your home. Your home will be locked when the cleaner leaves.

If you're happy with the cleaner you had, we're happy to send them to all of your appointments. You just have to contact us to let us know and we'll make it happen!

We bring all required products to give your home a great clean, aside from vacuum, mop, bucket, or step stool. If you'd like us to use a specific product, please let us know and leave it out for the cleaner to use.

Yes, GermSmart is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours.

Absolutely. All GermSmart Cleaning Professionals are highly trained, background and reference checked, as well as insured and bonded.

Our top priority is the safety of our cleaners and customers. We recommend that you also review the CDC's guidelines for reducing the spread of COVID-19. These include:Washing hands frequently and vigorously for 20 seconds to prevent the spread of germs;Avoiding touching of the eyes, nose, and mouth;Cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe; andSocial distancing.We also ask that all customers proactively follow the CDC's guidelines to reduce the spread of the Coronavirus during your bookings. Other recommendations for cutomers include:Stay in a room separate from the one your cleaner is cleaning. This will (1) allow the cleaner to clean thoroughly and without interruption and (2) maintain the 6-foot person-t0-person distance currently recommended by the CDC.Cancel or reschedule bookings if you feel sick or are concerned about the wellbeing of those living in your home or your cleaner.

Tipping is not mandatory or required in any way, but you have the option of doing so if you feel that you've received exceptional service. GermSmart personnel is not permitted to solicit tips under any circumstances. Please note that any tip is nonrefundable after the service is completed. 

GermSmart pricing is based on the size of your home and the desired level of service. We operate on a flat rate basis given the number of bedrooms, and we also offer hourly services.

We accept all major credit cards. We no longer take cash or personal checks. Our online payments are processed by Square.

You can cancel or reschedule your service without a penalty 24 HOURS before your scheduled cleaning. There will be a fee of 50% of the total service cost less tip if you cancel or reschedule your appointment less than 24 hours of your scheduled appointment.